Terms of Service – The Green Grill
Welcome to The Green Grill. These Terms of Service (“Terms”) govern your use of our website https://thegreengrill.in/ and the services we provide through our cloud kitchen. By accessing or using our website, placing an order, or engaging with our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Introduction
The Green Grill is a cloud kitchen offering fresh, hygienic, and flavor-packed meals delivered to your doorstep. We aim to provide convenient, safe, and high-quality food prepared with care. These Terms outline your rights, responsibilities, and the rules you must follow while using our website and services.
2. Eligibility
- By using our services, you confirm that you are legally capable of entering into binding contracts under applicable laws.
- If you are ordering on behalf of another person, you agree that you are authorized to do so.
3. Ordering and Payments
- Orders can be placed through our website or third-party delivery partners listed on our platform.
- You agree to provide accurate details including your name, address, phone number, and payment information.
- All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless mentioned otherwise.
- Payment must be made in full before your order is confirmed.
4. Delivery Policy
- We deliver food within the serviceable areas mentioned on our website.
- Delivery times may vary depending on traffic, weather, kitchen workload, and delivery partner availability.
- We do not guarantee delivery within a specific time but will make reasonable efforts to deliver promptly.
- Risk of loss passes to you once the order is delivered to the address provided.
5. Cancellations and Refunds
- Orders once placed cannot always be modified or cancelled. Please check order details before confirming.
- In cases of incorrect, damaged, or missing items, you must contact us immediately upon delivery. We may offer a replacement or refund after verifying the issue.
6. Food Safety and Allergies
- The Green Grill follows strict hygiene and safety standards while preparing food.
- Despite our best efforts, food may contain traces of allergens such as nuts, dairy, gluten, soy, or others.
- It is your responsibility to inform us of any allergies at the time of ordering. We are not liable for any health issues arising due to undisclosed allergies.
7. Use of Website
- You agree not to misuse our website for unlawful purposes.
- You may not attempt to hack, disrupt, or interfere with our services.
- Content on our website including logos, menus, text, and images belongs to The Green Grill and may not be copied or reproduced without permission.
8. Third-Party Services
- We may use third-party delivery partners and payment gateways.
- We are not responsible for the policies, terms, or reliability of these third-party providers.
- Any issues related to their services should be addressed directly with them.
9. Limitation of Liability
- The Green Grill will not be liable for indirect, incidental, or consequential damages arising from the use of our services.
- Our maximum liability for any claim shall not exceed the total amount paid by you for the disputed order.
- We are not responsible for delays caused by events beyond our control, such as strikes, weather, natural disasters, or internet failures.
10. Privacy Policy
- Your personal information such as name, contact details, and payment information will be handled in accordance with our Privacy Policy.
- We take reasonable steps to protect your data but cannot guarantee complete security of information transmitted online.
11. Governing Law
- These Terms are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
12. Contact Us
For questions, concerns, or complaints about these Terms, please contact us at:
The Green Grill
Website: https://thegreengrill.in/
Phone: +91 9711445550
