Privacy Policy – The Green Grill
At The Green Grill, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website https://thegreengrill.in/ or place an order with us. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use our website or order food, we may collect the following types of information:
Personal Information: Your name, email address, phone number, billing address, and delivery address.
Payment Information: Details such as payment card numbers or UPI information provided during checkout. Payments are processed through secure third-party gateways, and we do not store sensitive payment data.
Order Details: Food items you select, quantity, price, and delivery preferences.
Technical Information: IP address, browser type, device details, and cookies when you visit our website.
Communication Records: Any messages, emails, or feedback shared with us.
2. How We Use Your Information
The Green Grill uses your information for the following purposes:
To process and deliver your food orders accurately.
To contact you regarding order confirmation, delivery updates, or service issues.
To process payments and provide invoices or receipts.
To improve our website, menu, and customer experience.
To send promotional offers, discounts, or updates (only if you have opted in).
To comply with legal requirements and prevent fraudulent activities.
3. Sharing of Information
We respect your privacy and do not sell or rent your information to third parties. However, we may share limited information with:
Delivery Partners: To ensure timely and accurate delivery of your food orders.
Payment Gateways: To securely process your payments.
Service Providers: For website hosting, maintenance, or customer support.
Legal Authorities: If required by law or to protect our rights, safety, or property.
4. Data Protection and Security
We take reasonable measures to protect your personal data from unauthorized access, misuse, or loss. These include:
Secure servers and encryption for sensitive information.
Restricted access to personal data for authorized personnel only.
Regular monitoring of our systems for vulnerabilities.
However, no method of online transmission or storage is completely secure. While we do our best, we cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tools to enhance your browsing experience. Cookies allow us to:
Remember your preferences and past orders.
Analyze website traffic and usage patterns.
Improve our services and personalize offers.
You can choose to disable cookies in your browser, but some features of our website may not work properly as a result.
6. Your Rights
As a user, you have the right to:
Access and review the personal data we hold about you.
Request corrections if any of your information is inaccurate.
Withdraw consent from receiving marketing emails or messages.
Request deletion of your personal data, subject to legal and business obligations.
To exercise these rights, you can contact us at the details provided below.
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer required, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites, such as delivery platforms or payment providers. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies separately.
